Refund Policy
Published: November 6, 2024 | Last updated: September 4, 2026
Courses, Workshops (including Live), Templates, and Other Digital Products
📥 Digital products are yours the second you hit purchase.
All Sales Are Final
🔒 All digital products, courses, workshops, and templates are final sale. Unfortunately, bad actors made this necessary. 😔
💾 What Counts as a Digital Product?
Anything delivered electronically. Courses, templates, presets, workbooks, guides, anything you download or access online.
Try Before You Buy
👀 Not sure yet? Check the blog or my free content before you spend anything.
Technical Issues
🛠️ Broken download link? Corrupted file? Can't access something? Send me an email. I'll get it sorted, fast.
Still Have Questions?
📧 Email support@elizabethalarcon.com. I respond within 24 hours during business hours: 9 am–4 pm Pacific, Monday through Thursday. Emails sent Friday through Sunday get a response the following Monday. U.S. holidays will delay responses. ⏳
One ticket per issue keeps things moving. Extras just create noise on my end. 🐿️
Group Coaching Membership
🔄 Cancel your membership anytime. No lock-in.
Canceling Your Membership
🔓 Cancel anytime through your account, or email me if you need a hand.
Prorated Cancellations
💵 Cancel before your next billing cycle, and you're only charged for what you used. You won't be billed again after that.
Access Ends Immediately
🚪 Access to all membership content ends the moment you cancel. Keep that in mind.
Still Have Questions?
📧 Email support@elizabethalarcon.com.
Paid Consultations (Discovery Call & Strategy Session)
✅ Booking a Discovery Call or Strategy Session holds space on my calendar that's no longer available to anyone else. 📅 Here's how rescheduling, cancelations, and refunds work for both.
Rescheduling
Life happens, and rescheduling is sometimes necessary. ⏳ I ask that you reschedule at least 72 hours before your appointment. You can only reschedule once.
Cancellations
If you need to cancel, I ask for at least 72 hours' notice so someone else can take that time slot. 📆
Late Cancellations and No-Shows
A cancellation is considered late when it's made less than 72 hours before the appointment. A no-show is when you miss the appointment without canceling or rescheduling. ⏰
Refunds
Cancellations made 72 hours or more in advance receive a 100% refund. Cancellations made less than 72 hours in advance receive a 50% refund.
No-shows forfeit the full payment. 🚫💸
Repeat Cancellations
Repeated cancellations may result in the inability to book future appointments with me. 🔒
Discovery Call Credit
If you move forward with a project after your Discovery Call, the fee counts as a credit toward that project. 💳✨
⚠️ If you can't agree to the terms and conditions mentioned, please DO NOT book with me. Thank you! 🙅🏻♀️
Work For Hire Services
📄 Every work-for-hire project runs on its own contract. That's where scope, deliverables, timelines, and cancellation or refund terms live.
Your Contract Is the Policy
📝 Your contract sets the terms for this project, including cancellations and refunds. If anything's unclear, email me, and I'll walk you through it.
Client Portal
💻 All project communication and documents live in your client portal. Track updates, share feedback, and access files. No digging through old email threads.
