Shop F.A.Q.

ORDERS

Orders are processed during the business hours of 8am-6pm Pacific Standard Time, Monday through Friday (excluding holidays). I want to deliver your item as soon as possible, so I process orders in real time during business hours. This means I am unable to cancel orders once they have entered the shipping process.

SHIPPING

Standard shipping is the default checkout setting. Multiple items may include separate tracking numbers and may arrive separately. Business days do not include weekends. Vendor constraints, national and public holidays, and acts of God can also delay delivery times.  I ship only to Canada and the contiguous U.S.

REFUND POLICY 

The refund policy for courses and workshops/mini-courses (does not apply to live workshops) is 14 days from the date of purchase. If 14 days have gone by since your purchase, unfortunately, I can’t offer you a refund.

The refund policy for physical items is 30 days from the date of purchase. If 30 days have gone by since your purchase, unfortunately, I can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

To return your product, you should mail your product to: 

Elizabeth Alarcón

ATTN: CUSTOMER RETURNS

P.O. BOX 1064 WILDOMAR, CALIFORNIA 92595 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Several types of goods are exempt from being returned. 

Additional non-returnable items:

  • Gift cards
  • Digital downloads (presets, templates, swipe files, eBooks, live workshops)
  • Customizable products and services
  • Sale/discounted items

There are certain situations where only partial refunds are granted (if applicable)

  • Courses and other educational programs (does not apply to live workshops)
  • Any item not in its original condition is damaged or missing parts for reasons not due to my error
  • Any item that is returned more than 30 days after delivery

REFUNDS 

Once your return is received and inspected, I will send you an email to notify you that I have received your returned item. I will also notify you of the approval or rejection of your refund. Please allow 48 hours for re-authentication and processing. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.

LATE OR MISSING REFUNDS 

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take up to 1 (one) billing cycle before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact me at elizabeth@elizabethalarcon.com.

SALE ITEMS

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

EXCHANGES 

I only replace items if they are defective or damaged. If you need to exchange it for the same item, send me an email at elizabeth@elizabethalarcon.com and send your item to:

Elizabeth Alarcón

ATTN: CUSTOMER RETURNS

P.O. BOX 1064 WILDOMAR, CALIFORNIA 92595 


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